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Classifying the issue will help us prioritise when it will be investigated. Bugs get higher weighting, but please ensure that you only tag issues as bugs if you're certain. Please use Operational Defect for any operational issue that requires additional support.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

High/Urgent are reserved for issues affecting critical business processes and are counted against paid support credits!!! Use low for questions and normal for other issues that are not time critical. Priorities correspond to the SLA support levels. Please refer to your SLA for further details.

Software name and version

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